terms-and-condition
Terms and Conditions
Last Updated: September 2026
Welcome to Gohonaleela. These Terms and Conditions govern your use of the Gohonaleela website and the purchase of our products. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Use of Our Website
By using the Gohonaleela website, you agree to use it only for lawful purposes and in a manner that does not infringe upon the rights of Gohonaleela or any third party.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the operation or security of the website.
Use our website or content for any unauthorized commercial purpose.
Gohonaleela reserves the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
2. Intellectual Property
All content available on the Gohonaleela website, including but not limited to:
Logos and brand elements
Product photographs
Videos
Graphics and designs
Product descriptions
Text and written content
Website layout and design
is owned by or licensed to Gohonaleela and is protected by applicable intellectual property and copyright laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any Gohonaleela content without our prior written permission.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, prices, and availability displayed on our website are accurate.
However:
Actual product colors may vary slightly depending on lighting, photography, and your device or screen settings.
Minor variations may occur in handmade or individually produced products.
Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information when identified.
Displaying a product on our website does not guarantee that it will remain available at the time an order is placed.
4. Pricing
All prices displayed on the Gohonaleela website are subject to change without prior notice.
We reserve the right to correct pricing errors, promotional errors, or other inaccuracies.
If an order has been placed using an obviously incorrect price due to a technical or human error, Gohonaleela reserves the right to cancel the order and notify the customer accordingly.
5. Orders
By placing an order with Gohonaleela, you confirm that the information provided by you is accurate and complete.
This includes:
Your name
Contact number
Delivery address
Product selection
Size selection
Payment information where applicable
Gohonaleela reserves the right to accept, decline, limit, or cancel an order where necessary, including in cases involving:
Product availability issues.
Incorrect product or pricing information.
Duplicate or suspicious orders.
Suspected fraudulent activity.
Incomplete or inaccurate customer information.
Unusual ordering activity.
If we cancel an order for which payment has already been received, any applicable refund will be handled according to our refund procedures.
6. Size Selection
Customers are responsible for selecting the appropriate product size before placing an order.
For bangle products, customers should carefully refer to the official Gohonaleela Size Chart before confirming their order.
If you are uncertain about your size, we recommend contacting our customer support team before placing the order.
For information regarding returns or refunds arising from incorrect size selection, please refer to our separate Return & Refund Policy.
7. Payments
Customers agree to provide accurate payment information and complete payment using the payment methods officially provided by Gohonaleela.
For security purposes, customers should make payments only through the official payment details provided by Gohonaleela.
Gohonaleela will not be responsible for payments made to unauthorized individuals, numbers, accounts, or payment methods that have not been officially provided or confirmed by us.
We may request reasonable proof of payment, such as a transaction screenshot or transaction reference, when necessary to verify an order.
8. Shipping & Delivery
We work with third-party courier and delivery services to deliver orders.
Delivery times provided by Gohonaleela are estimated and are not guaranteed.
Delivery may take longer than estimated due to circumstances beyond our reasonable control, including:
Public or national holidays.
Festivals and national events.
Strikes, road blockades, or transportation disruptions.
Severe weather, flooding, or natural disasters.
Government restrictions or official closures.
Courier operational issues.
High delivery volumes.
Security-related restrictions.
Other unforeseen circumstances.
Gohonaleela is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
For damaged products, delivery-related issues, returns, and refunds, please refer to our separate Return & Refund Policy.
9. Delivery Information
Customers are responsible for providing accurate and complete delivery information.
Gohonaleela is not responsible for delivery problems resulting from:
Incorrect addresses.
Missing or incorrect phone numbers.
Incomplete delivery information.
Customer unavailability.
Failure to respond to courier calls.
Refusal to receive an order.
Additional delivery charges may apply where a shipment needs to be re-delivered due to circumstances attributable to the customer.
10. Customer Communications
By placing an order with Gohonaleela, you agree that we may contact you regarding your order, including for:
Order confirmation.
Delivery coordination.
Payment verification.
Address confirmation.
Customer support.
Updates regarding your order.
We may contact you through the contact information provided when placing your order.
11. Promotions & Discounts
Promotional offers, discounts, free delivery, and other special campaigns may be subject to specific terms and conditions.
Unless explicitly stated otherwise:
Promotions cannot be combined with other offers.
Promotional prices are available only during the specified promotional period.
Gohonaleela reserves the right to modify or terminate a promotion where necessary.
Specific promotional terms communicated with an offer will take precedence over general promotional conditions.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Gohonaleela shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, delays caused by third-party service providers, or circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
13. Third-Party Services
Gohonaleela may use third-party services, including payment providers, courier companies, hosting providers, and other service providers.
While we work with reputable service providers, we are not responsible for interruptions, delays, errors, or failures caused by third-party services that are outside our reasonable control.
14. Privacy
Your use of the Gohonaleela website may involve the collection and processing of information necessary to provide our services.
Any personal information provided by customers will be handled in accordance with our applicable privacy practices and policies.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any dispute arising from or relating to these Terms and Conditions shall be subject to the applicable jurisdiction of the courts of Bangladesh.
16. Changes to These Terms
Gohonaleela reserves the right to update, modify, or replace these Terms and Conditions at any time.
Changes will become effective when the updated Terms are published on our website.
Your continued use of the website or placement of orders after such changes constitutes acceptance of the updated Terms and Conditions.
17. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through our official customer support channels.
Email: [email protected]
Gohonaleela Thank you for choosing us.