return-and-refund
Return & Refund Policy
Last Updated: September 2026
At Gohonaleela, we carefully inspect and package every order before dispatch. We want every customer to receive their products in excellent condition. Please read the following Return & Refund Policy carefully before placing your order.
1. Return Eligibility
Eligible products may be returned within 2 days of the date of delivery, provided that the return meets the conditions outlined in this policy.
To be eligible for a return, the product must:
Be unused and unworn.
Be in its original condition.
Be returned with its original packaging where applicable.
Not have been damaged, altered, or misused by the customer.
Returns that do not meet these requirements may be refused.
2. Incorrect Size Selection
Customers must select their bangle size according to the official Gohonaleela Size Chart before placing an order.
Gohonaleela does not accept returns, refunds, or exchanges due to incorrect size selection by the customer.
If the customer selects the wrong size but Gohonaleela delivers the exact size ordered, the product will not be eligible for a return or refund, even if the product does not fit.
If you are unsure about your size, please contact our customer support team before placing your order.
Please double-check your size before confirming your order.
3. Damage During Delivery
We take appropriate care when packaging your order; however, products may occasionally be damaged during transportation or handling by the courier.
If you receive a damaged product, please contact us within 2 days of delivery.
To process a damage claim, you must provide:
A clear, continuous unboxing video showing the package before it is opened.
The video must show the package being opened and the product being removed.
Clear evidence of the damage.
Your order number and relevant order details.
Unboxing Video Requirement
A continuous unboxing video is mandatory for claims relating to damage during delivery.
The video should begin before opening the package and continue through the entire unboxing process. Edited, incomplete, or unclear videos may not be sufficient to verify a damage claim.
If no valid unboxing video is available, Gohonaleela reserves the right to reject the damage claim.
This requirement is in place to protect both our customers and Gohonaleela against delivery-related disputes.
4. Verified Damaged Products
If the damage is verified and determined to have occurred during transportation, Gohonaleela may, at its discretion:
Provide a replacement, subject to availability; or
Issue a refund for the affected product.
The appropriate resolution will depend on the nature of the damage, product availability, and the circumstances of the case.
5. Return Process
To request a return:
Contact our customer support team within 2 days of delivery.
Provide your order number and the reason for the return.
Follow the return instructions provided by our team.
Pack the product securely in its original packaging.
Return the product using the method instructed by Gohonaleela.
Please do not send a product back without first contacting our customer support team and receiving return instructions.
6. Return Shipping Costs
For eligible returns due to reasons attributable to the customer, return shipping costs are the responsibility of the customer.
If the return is due to a verified defective or damaged product attributable to Gohonaleela or damage during transportation, the applicable shipping arrangements will be communicated by our customer support team.
7. Refund Process
Once a returned product is received, it will be inspected to determine whether it meets the requirements of this policy.
If the return is approved, the refund will be processed through the applicable payment method or refund arrangement used by Gohonaleela.
A refund is not considered approved until the returned product has been inspected and verified.
Processing times may vary depending on the payment method or financial service provider.
8. Non-Returnable Situations
Returns or refunds will generally not be accepted in the following situations:
The customer selected the wrong size.
The product was used, worn, altered, or damaged by the customer.
The product was damaged after delivery due to improper handling.
The customer cannot provide the required unboxing video for a delivery-damage claim.
The return request is made after the applicable return period.
The product does not meet the return conditions stated in this policy.
9. Delivery Delays
Delivery times are estimated and may occasionally be affected by circumstances beyond Gohonaleela's control, including national holidays, public holidays, festivals, national events, courier disruptions, strikes, road blockades, severe weather, flooding, transportation issues, or unusually high delivery volumes.
Such delays do not automatically make an order eligible for a refund or cancellation.
We appreciate your patience and understanding during circumstances that may affect courier operations.
10. Contact Us
If you have any questions regarding a return or refund, please contact Gohonaleela through our official customer support channels.
We are committed to handling genuine return and refund requests fairly while maintaining a secure and transparent shopping experience for both our customers and our business.
Important Customer Reminder
Before ordering: ✓ Check the product details. ✓ Select your size according to the Gohonaleela Size Chart. ✓ Double-check your order before confirming.
When receiving your order: ✓ Check the package condition. ✓ Record a continuous unboxing video before opening. ✓ If your product is damaged, contact us within 2 days with your unboxing video.
Wrong size selected by the customer = No return, refund, or exchange. Transit damage = Claim possible with valid unboxing video proof.